{"id":111,"date":"2025-03-25T09:30:38","date_gmt":"2025-03-25T08:30:38","guid":{"rendered":"https:\/\/alencosmetics.com\/help-info\/"},"modified":"2025-04-01T13:17:54","modified_gmt":"2025-04-01T11:17:54","slug":"help-info","status":"publish","type":"page","link":"https:\/\/alencosmetics.com\/en\/help-info\/","title":{"rendered":"Help &amp; info"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"111\" class=\"elementor elementor-111\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-390cbe7d e-flex e-con-boxed e-con e-parent\" data-id=\"390cbe7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f8f09d1 e-con-full e-flex e-con e-child\" data-id=\"f8f09d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4f09dc elementor-widget elementor-widget-heading\" data-id=\"b4f09dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Env\u00edos e informaci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b09ed51 elementor-widget elementor-widget-text-editor\" data-id=\"1b09ed51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. INFORMACI\u00d3N SOBRE LOS ENV\u00cdOS<\/strong><\/p><p>En <strong>CAETRA S COOP GALEGA<\/strong> nos comprometemos a ofrecer un servicio de env\u00edo eficiente y seguro para todos nuestros productos. A continuaci\u00f3n, te proporcionamos informaci\u00f3n detallada sobre nuestros env\u00edos.<\/p><p><strong>2. ZONAS DE ENV\u00cdO<\/strong><\/p><p>Realizamos env\u00edos dentro del territorio espa\u00f1ol. Para env\u00edos internacionales, por favor, ponte en contacto con nuestro servicio de atenci\u00f3n al cliente a trav\u00e9s de <a href=\"mailto:info@alencosmetics.com\">info@alencosmetics.com<\/a> para conocer las condiciones y tarifas aplicables.<\/p><p><strong>3. PLAZOS DE ENTREGA<\/strong><\/p><p>El plazo de entrega var\u00eda en funci\u00f3n de la zona de destino y la disponibilidad del producto. Los plazos estimados de entrega son:<\/p><ul><li><p>Envi\u00f3s nacionales: 2-5 d\u00edas laborables desde la confirmaci\u00f3n del pedido.<\/p><\/li><li><p>Envi\u00f3s internacionales: dependiendo de la ubicaci\u00f3n, el plazo puede ser de 7-15 d\u00edas laborables.<\/p><\/li><\/ul><p><strong>4. GASTOS DE ENV\u00cdO<\/strong><\/p><p>Los gastos de env\u00edo se calcular\u00e1n seg\u00fan el destino y el peso del pedido. El coste final se mostrar\u00e1 antes de finalizar la compra en el proceso de pago.<\/p><p><strong>5. SEGUIMIENTO DE ENV\u00cdOS<\/strong><\/p><p>Una vez realizado el env\u00edo, recibir\u00e1s un n\u00famero de seguimiento para que puedas verificar el estado de tu pedido a trav\u00e9s del sitio web del transportista.<\/p><p><strong>6. PROBLEMAS EN LA ENTREGA<\/strong><\/p><p>Si experimentas problemas con la entrega, como retrasos o productos da\u00f1ados, por favor, contacta con nuestro servicio de atenci\u00f3n al cliente para resolver la incidencia a la mayor brevedad posible.<\/p><p><strong>7. DEVOLUCIONES<\/strong><\/p><p>Si no quedas satisfecho con tu compra, puedes solicitar una devoluci\u00f3n siguiendo nuestra pol\u00edtica de devoluciones, que se detalla en nuestra web en la secci\u00f3n de \u00abT\u00e9rminos y Condiciones\u00bb.<\/p><p>Para cualquier duda o informaci\u00f3n adicional, no dudes en contactarnos en <strong><a href=\"mailto:info@alencosmetics.com\">info@alencosmetics.com<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Env\u00edos e informaci\u00f3n 1. INFORMACI\u00d3N SOBRE LOS ENV\u00cdOS En CAETRA S COOP GALEGA nos comprometemos a ofrecer un servicio de env\u00edo eficiente y seguro para todos nuestros productos. A continuaci\u00f3n, te proporcionamos informaci\u00f3n detallada sobre nuestros env\u00edos. 2. ZONAS DE ENV\u00cdO Realizamos env\u00edos dentro del territorio espa\u00f1ol. Para env\u00edos internacionales, por favor, ponte [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-111","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ayuda e info - Alen Cosmetics<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ayuda e info - Alen Cosmetics\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Env\u00edos e informaci\u00f3n 1. INFORMACI\u00d3N SOBRE LOS ENV\u00cdOS En CAETRA S COOP GALEGA nos comprometemos a ofrecer un servicio de env\u00edo eficiente y seguro para todos nuestros productos. A continuaci\u00f3n, te proporcionamos informaci\u00f3n detallada sobre nuestros env\u00edos. 2. ZONAS DE ENV\u00cdO Realizamos env\u00edos dentro del territorio espa\u00f1ol. Para env\u00edos internacionales, por favor, ponte [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alencosmetics.com\/en\/help-info\/\" \/>\n<meta property=\"og:site_name\" content=\"Alen Cosmetics\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-01T11:17:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alencosmetics.com\/wp-content\/uploads\/2025\/03\/Handmade-Kid-Shop-My-cart.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"380\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alencosmetics.com\\\/help-info\\\/\",\"url\":\"https:\\\/\\\/alencosmetics.com\\\/help-info\\\/\",\"name\":\"Ayuda e info - Alen Cosmetics\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/alencosmetics.com\\\/#website\"},\"datePublished\":\"2025-03-25T08:30:38+00:00\",\"dateModified\":\"2025-04-01T11:17:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/alencosmetics.com\\\/help-info\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/alencosmetics.com\\\/help-info\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/alencosmetics.com\\\/help-info\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/alencosmetics.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ayuda e info\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/alencosmetics.com\\\/#website\",\"url\":\"https:\\\/\\\/alencosmetics.com\\\/\",\"name\":\"Alen Cosmetics\",\"description\":\"Productos cosm\u00e9ticos y de belleza\",\"publisher\":{\"@id\":\"https:\\\/\\\/alencosmetics.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/alencosmetics.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/alencosmetics.com\\\/#organization\",\"name\":\"Alen Cosmetics\",\"url\":\"https:\\\/\\\/alencosmetics.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/alencosmetics.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/alencosmetics.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Recurso-2.png\",\"contentUrl\":\"https:\\\/\\\/alencosmetics.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Recurso-2.png\",\"width\":344,\"height\":365,\"caption\":\"Alen Cosmetics\"},\"image\":{\"@id\":\"https:\\\/\\\/alencosmetics.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ayuda e info - Alen Cosmetics","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_US","og_type":"article","og_title":"Ayuda e info - Alen Cosmetics","og_description":"Pol\u00edtica de Env\u00edos e informaci\u00f3n 1. INFORMACI\u00d3N SOBRE LOS ENV\u00cdOS En CAETRA S COOP GALEGA nos comprometemos a ofrecer un servicio de env\u00edo eficiente y seguro para todos nuestros productos. A continuaci\u00f3n, te proporcionamos informaci\u00f3n detallada sobre nuestros env\u00edos. 2. ZONAS DE ENV\u00cdO Realizamos env\u00edos dentro del territorio espa\u00f1ol. Para env\u00edos internacionales, por favor, ponte [&hellip;]","og_url":"https:\/\/alencosmetics.com\/en\/help-info\/","og_site_name":"Alen Cosmetics","article_modified_time":"2025-04-01T11:17:54+00:00","og_image":[{"width":400,"height":380,"url":"https:\/\/alencosmetics.com\/wp-content\/uploads\/2025\/03\/Handmade-Kid-Shop-My-cart.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/alencosmetics.com\/help-info\/","url":"https:\/\/alencosmetics.com\/help-info\/","name":"Ayuda e info - Alen Cosmetics","isPartOf":{"@id":"https:\/\/alencosmetics.com\/#website"},"datePublished":"2025-03-25T08:30:38+00:00","dateModified":"2025-04-01T11:17:54+00:00","breadcrumb":{"@id":"https:\/\/alencosmetics.com\/help-info\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/alencosmetics.com\/help-info\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/alencosmetics.com\/help-info\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/alencosmetics.com\/"},{"@type":"ListItem","position":2,"name":"Ayuda e info"}]},{"@type":"WebSite","@id":"https:\/\/alencosmetics.com\/#website","url":"https:\/\/alencosmetics.com\/","name":"Alen Cosmetics","description":"Productos cosm\u00e9ticos y de belleza","publisher":{"@id":"https:\/\/alencosmetics.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/alencosmetics.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/alencosmetics.com\/#organization","name":"Alen Cosmetics","url":"https:\/\/alencosmetics.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/alencosmetics.com\/#\/schema\/logo\/image\/","url":"https:\/\/alencosmetics.com\/wp-content\/uploads\/2025\/03\/Recurso-2.png","contentUrl":"https:\/\/alencosmetics.com\/wp-content\/uploads\/2025\/03\/Recurso-2.png","width":344,"height":365,"caption":"Alen Cosmetics"},"image":{"@id":"https:\/\/alencosmetics.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/alencosmetics.com\/en\/wp-json\/wp\/v2\/pages\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alencosmetics.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alencosmetics.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alencosmetics.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alencosmetics.com\/en\/wp-json\/wp\/v2\/comments?post=111"}],"version-history":[{"count":8,"href":"https:\/\/alencosmetics.com\/en\/wp-json\/wp\/v2\/pages\/111\/revisions"}],"predecessor-version":[{"id":381,"href":"https:\/\/alencosmetics.com\/en\/wp-json\/wp\/v2\/pages\/111\/revisions\/381"}],"wp:attachment":[{"href":"https:\/\/alencosmetics.com\/en\/wp-json\/wp\/v2\/media?parent=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}